Policies

Self Repair Kit Australia — DIY phone repair kits, screens, batteries and precision tools. ABN 11 433 439 336.

Shipping Policy

• Free Express Australia Post on all orders over $50 AUD (incl. GST). Orders under $50 ship via Australia Post Express at a flat rate shown at checkout.
• Same-day dispatch from our Newcastle, NSW warehouse for orders placed before 2 PM AEST/AWST on business days (Mon–Fri).
• All orders receive real-time tracking by email once dispatched (Express eParcel).
• Estimated delivery: 1–4 business days within Australia depending on your location.

Returns & 90-Day Australian Warranty

• Every screen, battery and part includes a 90-Day Australian Warranty from the date of delivery.
• If a part has a manufacturing defect, contact our Newcastle support team within the warranty period and we will arrange a hassle-free return or replacement — we cover the return postage for faulty items.
• Because our kits are precision parts installed by the buyer, we cannot accept returns for change-of-mind once the protective packaging is opened, unless the part is faulty or not as described.
• Please inspect your kit on delivery and contact us promptly if anything is missing or damaged in transit.

Terms of Service

• All prices are in Australian dollars (AUD) and include 10% GST.
• Payment methods: direct bank transfer (details provided at checkout) and pickup arrangements are available on request.
• Orders are confirmed once payment is received; dispatch occurs per our Shipping Policy.
• Repair kits are for DIY use. Follow the included guides and safety warnings; Self Repair Kit Australia is not liable for damage caused by incorrect installation.
• Product images are representative; specifications are as stated on the product page at the time of order.
• These terms are governed by the laws of New South Wales, Australia.

Privacy Policy

• We collect only the information needed to fulfil your order: name, delivery address, email, phone and order details.
• Your information is used solely to process and deliver your order, provide order updates, and respond to support enquiries.
• We do not sell or share your personal information with third parties, except payment processing and delivery carriers required to fulfil your order.
• We take reasonable steps to protect your data and retain order records only as long as required for warranty, tax and accounting obligations (7 years under Australian law).
• Contact us at any time to access or correct your personal information.

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